Need help?
Frequently Asked Questions
Orders
You can place your order directly through our website.
Just browse our catalog, add your favorite wigs to the cart, and follow the checkout steps to complete your purchase.
Need help? We’re happy to assist — reach out to us via email, WhatsApp, or phone call and we’ll guide you through it.
We accept a variety of payment methods, including Mpesa, Airtel Money, MTN, Visa, Mastercard, and other major credit cards. All transactions are processed through secure payment gateways to ensure your information is protected.
We currently don’t offer Cash on Delivery (COD).
All orders are cash on order, meaning payment is made upfront before we process your delivery.
Shipping & Deliveries
Place your order before 4PM for same day dispatch.
Nairobi Orders.
Order before 4PM (Mon–Fri) or 12PM (Sat) for same-day delivery.
Orders after these times are delivered next day.
Outside Nairobi.
Order before 4PM (Mon–Fri) or 12PM (Sat) for next-day delivery
For full details, see our Delivery Information page.
Yes, we ship via bus to all East African countries — including Uganda, Tanzania, and Rwanda.
Shipping charges are automatically calculated at checkout based on your location.
Yes, we ship worldwide!
For international orders, a standard fee is charged at checkout to cover local logistics and packaging.
We ship via DHL, and customers are responsible for DHL shipping fees and any customs or import duties charged in the destination country.
For orders within Nairobi, we handle deliveries using our in-house riders — trained and trusted to get your items to you safely.
For orders outside Nairobi, we work with our trusted logistics partner, Wells Fargo Courier, who provides doorstep delivery and tracking support.
If you prefer to use your own delivery method, please note:
We will only be responsible for handing over your package to your chosen courier. Once it’s handed off, you will assume responsibility for courier costs, delivery tracking, and any risks involved.
Wigs
At Salama Wigs, we specialize in high-quality synthetic wigs made from premium high-fiber hair that beautifully mimics African textures like Yaki and kinky straight. Our collection features a wide range of styles, including lace front wigs, closure wigs, full lace units, and our signature Frontal Lace High-Fiber Wigs — all crafted to give you that natural, effortless slay.
Designed for comfort, style, and durability, Salama Wigs are perfect for everyday wear, special occasions, and everything in between.
We currently offer lace cutting upon request. Simply give us a call or leave a note on the cart page before checkout, and we’ll take care of it for you!
To keep your wig looking its best, we recommend gently washing it with wig-friendly products, storing it on a wig stand, and avoiding excessive heat or styling. For more detailed care instructions, please visit our wig care guide, where we give you 8 Wig Maintenance Tips to Keep Your Wig Looking New..
More
Follow us on our social media channel, on TikTok @SalamaWigs , Instagram @salama_wigs for the latest updates, promotions, and styling tips.
You can also subscribe to our newsletter to receive exclusive offers and announcements directly in your inbox.
You can contact us through our contact page! We will be happy to assist you.