Returns Policy
Returns Policy
At Salama Wigs, our return policy lasts 7 days. If 7 days have passed since your purchase, we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.
Refunds are processed within 7 working days from the date we receive your returned item. You will receive a full refund of the amount paid, minus shipping and transaction fees.
Customers are responsible for covering any additional shipping costs required to return items to Salama Wigs.
Non-Returnable Items:
- Intimate products like clothing and jewelry
- Gift cards
- Downloadable software products
- Personalised items
- Customised Wig products
To complete your return, we require a receipt or proof of purchase, which can be downloaded from the email address used when placing the order.
Damages
We must be notified of any damaged products within 24 hours of delivery. Please email a picture of the damaged item to us at orders@salamawigs.co.ke for our review.
For products damaged during delivery, please keep all original packing materials for courier inspection to file a claim. Once we receive the package at our office, we will assess it and provide feedback within 48 hours.
Refunds (if applicable)
Once we receive and inspect your return, we will notify you by email of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your original method of payment within three working days.
Late or Missing Refunds (if applicable)
If you have not received your refund, first check your bank or MPESA account. Then contact your bank or Safaricom, as it may take some time before your refund is officially posted.
If you have done all of this and still have not received your refund, please contact us at orders@salamawigs.co.ke.