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Returns Policy

At Salama Wigs, we want you to love every purchase. If you’re not satisfied, we accept returns within 7 days of receiving your order. Unfortunately, returns requested after 7 days cannot be processed.

Return Eligibility

To be eligible for a return:

  • The item must be unused, unaltered, and in the same condition as when received.

  • It must be returned in its original packaging, along with a receipt or proof of purchase (which can be downloaded from the email used during checkout).

📦 Important for Wig Returns:

We take hygiene and quality seriously. For this reason, wig returns will not be accepted if:

  1. The unit has been dyed, bleached, or had any chemicals applied

  2. The lace has been cut, trimmed, or altered in any way

  3. The unit has been styled, shaped, or had heat applied

  4. The unit has been worn or tried on — we do not accept returns on worn units

  5. The unit was a customized or personalized order

Refunds

Once we receive and inspect your returned item:

  • You’ll be notified via email about the approval or rejection of your refund.

  • If approved, your refund (minus shipping and transaction fees) will be issued to your original payment method within 3 working days.

  • Please allow up to 7 working days from the date we receive your item for the full refund process.

Shipping Costs

Customers are responsible for the return shipping costs. These will not be refunded.

Damaged Items

If your order arrives damaged:

  • Notify us within 24 hours of delivery via email at orders@salamawigs.co.ke.

  • Include clear photos of the damaged item(s).

  • Keep all original packaging materials as they may be required for courier claims.

  • We’ll review your case and provide feedback within 48 hours of receiving the returned item.

Non-Returnable Items

  • Intimate items like clothing or jewelry

  • Gift cards

  • Downloadable digital products

  • Personalized or customized wig units

Missing or Delayed Refunds

If you haven’t received your refund:

  1. Check your bank or MPESA account again

  2. Contact your bank or Safaricom (refund processing can take time)

  3. If the issue persists, email us at orders@salamawigs.co.ke